Tenant Information
How to Rent Guide
This booklet is a Government document we give to all our tenants to ensure they are up to speed on good practice when renting a property.
Reserving a property
If you’ve decided you like a property and would like to rent from us, this is the procedure you will need to follow.
•Fill in an application form and satisfy Government Right to Rent rules.
•Arrange a date to move in, usually within a two week period.
•Supply landlord and work references and proof of income including 3 month’s payslips and bank statements.
•Pay a holding deposit equivalent to one week’s rent, which can be used against your rent or deposit.
•Pay a refundable deposit equivalent to one month’s rent.
•Sign the paperwork, pay the first month’s rent and obtain the keys to your new property.
My Deposits Information
When you rent a flat with us your deposit is secured with a government authorized third party. We provide you with all the documentation explaining how your deposit is kept, and the procedure when you vacate your property.
Maintenance or other issues
If you have any issues we recommend you contact us immediately so we can solve the issue. Do not wait if a problem occurs, as often it is easier to solve in the early stages and we can prevent further inconvenience to you later down the line.
Vacating a property
If you would like to vacate a property, please inform us at the earliest opportunity so we can make arrangements for returning your deposit and moving you out.
The Leavers Guide document sets out the procedure.
If you have any questions on anything here or any further queries do not hesitate to contact us using the Contact Us page or giving us a call on the details at the bottom of the page.
Plymouth Flats is a trading name of Bell Enterprises Ltd, registered in England and Wales 4259250.
Registered Office: Francis Clark LLP, Melville Building East, Plymouth, Devon PL1 3RP
© Bell Enterprises Ltd.
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